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Refund and Returns Policy
1. Introduction
We want you to be delighted with your handmade purchase from articraftsoul.com. Because each product is crafted with care and attention to detail and is customised, we encourage you to review our return and refund terms before placing an order.
This policy outlines your rights and our obligations regarding returns, exchanges, and refunds.
2. Return Eligibility
To qualify for a return:
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Items must be returned within 7 calendar days of delivery.
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Items must be unused, unworn, unwashed, and in their original packaging with all tags intact.
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The item must be in the same condition you received it.
3. Items Not Eligible for Return
We cannot accept returns on:
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Custom-made or personalized orders.
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Handmade products with slight variations that are part of the design process (not defects).
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Sale or clearance items.
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Gift cards or digital products.
4. Return Process
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Email us at info@articraftsoul.com with your order number, item details, and reason for return.
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We will confirm eligibility and provide the return address.
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Ship the item back within 5 days of approval.
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Once received and inspected, we will notify you of your refund status.
5. Return Shipping Costs
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Buyers are responsible for return shipping costs unless the return is due to our error or a defective item.
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We recommend using a trackable shipping method for returns.
6. Refunds
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Approved refunds will be issued to your original payment method within 7–10 business days after inspection.
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Shipping fees are non-refundable unless the return is due to our error.
7. Damaged or Defective Items
If your order arrives damaged or defective:
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Contact us within 48 hours of delivery with photos.
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We will replace the item or issue a refund after review.
8. Exchanges
We only exchange items if they are defective, damaged, or if the wrong product was sent. If you need an exchange, email info@articraftsoul.com.
9. Contact Us
If you have questions about this policy, email us at info@articraftsoul.com.
