Shipping Policy
1. Introduction
At Articraft Soul, we are committed to delivering your handmade treasures safely, quickly, and in perfect condition. This Shipping Policy explains how we process, handle, and deliver your orders, including estimated delivery times, shipping charges, and responsibilities.
Because our products are handmade, each piece is unique and may require extra preparation time. We take care in packaging every order so that it arrives in the same beautiful condition it left our workshop.
2. Order Processing Time
-
Standard Processing: Orders are typically processed within 2–3 weeks after payment has been confirmed.
-
Peak Season or Sales: During busy periods such as sales, festivals, or holidays, processing times may extend to 3 weeks.
-
Custom or Made-to-Order Items: Processing for custom or special designs may take more time depending on complexity.
-
Orders placed on weekends or public holidays will be processed on the next working day.
3. Shipping Methods & Delivery Timeframes
We ship orders through trusted courier partners to ensure safe and timely delivery. Estimated timelines are:
-
Domestic (within [Your Country]): 3–7 business days after dispatch.
Important: Delivery times are estimates only. Factors such as weather conditions, customs delays, or courier issues may affect delivery schedules.
4. Shipping Costs
-
Shipping fees are calculated at checkout based on order weight, size, and destination.
-
Occasionally, we may offer free shipping promotions for qualifying orders.
-
International orders may incur customs duties, taxes, or import fees charged by your country’s customs department. These are the buyer’s responsibility.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number so you can follow your package’s journey. Tracking may take 24–48 hours to become active after dispatch.
6. Delivery Issues & Delays
If your order does not arrive within the estimated timeframe:
-
Check your tracking details.
-
Contact the courier directly for an update.
-
If the issue persists, email us at info@articraftsoul.com and we will assist you in resolving it.
We are not responsible for:
-
Incorrect delivery addresses provided by the customer.
-
Delays caused by customs processing in your country.
7. Lost or Damaged Parcels
-
In rare cases where a parcel is lost in transit, we will work with our courier to investigate and arrange a replacement or refund where applicable.
-
If your package arrives damaged, please email photos of the product and packaging within 48 hours of delivery to start a claim.
8. Contact Us
For any shipping-related questions, please email info@articraftsoul.com. We aim to respond within 1–2 business days.
